Konics Vision goes far beyond identifying incident alerts and logging calls. We focus on information, we like details, and we try to understand behaviors that could put IT at risk. Our Konics ViewIT system ensures that all incidents are handled from begining to end. In addition, it acts as an “Infrastructure BI,” providing management reports with metrics that help customers to make better decisions and invest time, money, and effort where it is really needed. This is cost-effectiveness!
Our management model supports the client and its partners identifying opportunities for improvement as well as reducing incidents. We help to raise the level of maturity in SLA management.
Our exclusive Konics Failproof Workflow integrates processes and service flows, ensuring that all incidents will be dealt with from beginning to end.
Failproof service flow
Incident history with Behavior Analysis
Workflow adaptable to the criticality of each business